Insurance comparison website Kanetix, in partnership with Integrate.ai, has piloted an AI and machine learning solution to enhance customer experience and improve marketing ROI. Kanetix will now scale this technology across the organization and bring it to its insurance partners.

“Implementing cutting-edge AI and machine learning technology to enhance innovation and drive revenue growth at Kanetix Ltd was the ultimate business goal, but it would be meaningless without improving the customer experience too,” said Andrew Lo, CEO and President of Kanetix. “We’re now able to anticipate customer expectations and offer them the best shopping experience that aligns with their lifestyle. We’re looking forward to expanding the use of Integrate.ai’s platform and are keen on sharing our learnings with our peers to help drive the industry forward.”

The initial pilot started in September 2017, and targeted consumers on the Kanetix.ca car insurance comparison website that were on the fence about purchasing auto insurance. Based on the website’s pool of data, Integrate.ai configured its platform to predict which customers were likely to convert and their preferred method of transacting, allowing Kanetix.ca to provide a tailored buying experience.

Over the course of the pilot period, the efficacy of the platform’s predictions improved by approximately 38 percent, and Kanetix.ca experienced a conversion increase in auto insurance transactions of 13 percent. Kanetix.ca is now running 100 per cent of its Ontario auto insurance quotes through Integrate.ai’s platform.

“We’re thrilled to be driving tangible financial impact at Kanetix. Their commitment to improving their organization through innovation has made Kanetix Ltd. an ideal early partner. We look forward to continuing to work together and growing our partnership,” said Steve Irvine, founder and CEO of Integrate.ai.

 

StartUp HERE Toronto is a publishing partner of Betakit and this article was originally published on their site.